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Treated terribly

Story from nhs.uk

"Treated terribly"

My son was sent two ophthalmology appointments by mistake, meaning we didn’t attend one as we didn’t know about it. This resulted in us and our gp being sent a letter and discharged from the service, even after we made a telephone call apologising for missing the appointment. Not a nice way to be treated.

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Responses

Response from St Lukes Hospital 3 years ago
St Lukes Hospital

Submitted on 14/04/2021 at 14:55
Published on nhs.uk at 21:18

I was really sorry to hear about your experience of our service - this is clearly not the experience that we would want our patients to have. I have raised this with the service manager for the area and it will be discussed at their team meeting. If you would like us to formally investigate this concern and provide you with a full written response we would be happy to do so - please contact our PILs department on the following email address if you would like this to be done: pils@uhl-tr.nhs.uk, or call 08081-788337. Thanks for raising your concerns through NHS reviews.

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