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Very rude and unprofessional staff

Story from nhs.uk

"Very rude and unprofessional staff"

About: Hurley and Riverside Practices

After 50+ attempts to get through to the surgery and being on the phone for an hour, my query wasn't dealt with, when asked the name of the person I was speaking with, they simply hanged up!!

Appalling service!!!

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Responses

Response from Hurley and Riverside Practices 12 months ago
Hurley and Riverside Practices

Submitted on 18/04/2023 at 21:26
Published on nhs.uk on 19/04/2023 at 09:29

Dear patient

I am very sorry you have had this experience but I appreciate you bringing it to our attention.

Please can you email me directly so that I can investigate this for you.

Kind regards

Tracy Crossfield

Practice Manager

Hurley & Riverside Practices

tracy.crossfield@nhs.net

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