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"Appalled "

About: Corner Place Surgery

Returned a doctor call yesterday 22.3.2021 at 16.51 hrs . The receptionist that answered was so rude and abrupt . I have been with this surgery for many many yrs and have never encountered such a rude receptionist. Never even bothered to say good bye , just hung up on me . Who ever this was really needs to change her job as customer relations in this profession is vital . Extremely angry patient that was treated disrespectfully by your receptionist.

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Responses

Response from Corner Place Surgery 3 years ago
Corner Place Surgery
Submitted on 15/04/2021 at 07:50
Published on nhs.uk at 19:58


I am very saddened to hear this as we take customer service very seriously. Please accept our sincere apologies.

We had an afternoon of customer service training yesterday and we very much hope that this will continue to improve our services.

Thank you for your feedback.

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