"Absolute Joke of a Service"

The Service in Urgent care is terrible. Nothing was urgent about the process at all. I spent 3hrs in the triage queue. Understaffed is and under statement. There was more security in the reception/triage area than clinicians. Non Clinical staff (security) bumping patients up the queue to be seen. A paramedic triaging patients and transporting them to other areas. Where are the porters ? Let’s not start on the 2 clinicians sat in a clinical room looking at excel sheets doing nothing but popping out every so often despite being aware of the long wait and reception full of patients during “COVID”. I Would definitely not recommend this service