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Difficult prognosis given with confidence and…

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"Difficult prognosis given with confidence and…"

About: Student Health Service

I recently visited BSH and was referred to the BRI with a rare issue that took them 24hrs to confirm. I am grateful that the GP got this right and pushed me to go to A and E with it despite the minimal evidence they had.

My only negative feedback would be that having a cap on the telephone wait queue is awful. Ringing for a same-day appointment is stressful enough without being met with 'your call cannot be taken, please try again later.'

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Responses

Response from Student Health Service 2 years ago
Student Health Service

Submitted on 03/06/2021 at 10:36
Published on nhs.uk at 16:15

Dear Patient,

Thank you for your very positive feedback about the clinical care you received at our practice. I am sorry that you experienced difficulty in contacting us on the phone. In common with all General Practices we had to introduce revised systems of working in order to protect both patients and staff during the pandemic situation. This has placed considerable pressure on both our telephone system and on the teams of staff who handle incoming calls. We are very aware that the impact of these changes has been that patients have often found it more time consuming to contact us by phone and we are grateful for their forbearance in these challenging circumstances. As we gradually return to normal systems of working we anticipate that this situation will improve.

With kind regards,

Louise Jones, Practice Manager

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