Had to visit on a Sunday for a pre-op Covid test and to collect accelerated recovery products. The letter came from Pre-op Assement , main outpatient department. No map was included to show where this place was, and the site is very big. Most of the doors I tried were locked, no lights showing. No people about to ask, fortunately a maintenance man offered help, and got me into one building. The wrong one, but in there eventually came across a nurse who directed me to the correct place. 20 minutes after arriving I arrived at the pre-op department, leaving 10 minutes later all things completed.
I think it is disgusting that people are being asked to go to an unknown hospital for appointments, and for there to be nobody available to provide assistance, or instructions on finding departments.
The only sign on the road was for a vaccination centre, nothing about tests, and nothing anywhere about the pre-op department until I was in the correct building.
I think you should show more consideration for patients who have never been to Clatterbridge before.
"Finding a way in"
About: Clatterbridge Hospital Clatterbridge Hospital Wirral CH63 4JY
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