"Lack of information and aftercare"

My son was recently in Ward 4 at University Hospital Monklands after an acute episode that turned out to be related to his gallbladder. There were no issues with his care from admission via ED to transfer to ward 4 and his discharge home and thanks to all for this.

He was discharged home with plan for a MRCP due to concerns with his gallbladder scan. He did not have to wait long for the scan which was good and after he had this was informed that his hospital Consultant would contact him with the result.

We are now several weeks down the line and have received no communication at all regarding the result. My son called Ward 4 last week to see if he could get his result and was told to call back the next day. He then called Ward 4 the next day to be told he should contact the consultant's secretary. He called on several occasions with no reply and eventually left a voice message to return his call. 

Today he had still not received any communication and called again. He managed to get an answer to his call today to be informed that the consultant is not currently available, so yet another delay in receiving his result.

As someone who works in the NHS I find this lack of communication and aftercare unacceptable. We are both now left wondering is his result OK so no need to rush feeding back, or has the result actually even been reviewed. My son is a young man where gallbladder issues are not common so you can understand our concern and desire to have feedback from his scan sooner rather than later.