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Getting advice

Story from nhs.uk

"Getting advice"

About: De Parys Medical Centre

Struggling to get advice on behalf of an elderly patient. 3 weeks after contact with GP about medical issue unexpectedly received 2 calls this afternoon unfortunately I missed calls. We all recognise these are difficult times but patient still has a problem not finding thus a substitute for a face to face appointment

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Responses

Response from De Parys Medical Centre 3 years ago
De Parys Medical Centre

Submitted on 14/04/2021 at 08:21
Published on nhs.uk at 21:05

Thank you for your feedback, and apologise for the inconvenience caused. We operate a telephone first triage system but patients are invited in for a face to face appointment if the clinician feels it is appropriate. We would be happy to look at what happened on this occasion if you would kindly provide further details. If you email thedeparysgroup@nhs.net and mark for the attention of Janet Griffin I will investigate for you.

Regards

Janet Griffin

On behalf of The De Parys Group

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