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"Attempting To end My Patient Transport"

About: Royal Preston Hospital / Colorectal surgery Royal Preston Hospital / General medicine

(as a service user),

Clinic Treatment Room attempting To end My Patient Transport

With the Easter weekend 2021 imminent, the patient transfer service I use most Mondays to Fridays is not operating. I therefore set out to extend the Saturday and Sunday visits to me at home by district nurses for vital daily post bowel cancer surgery wound dressing changes to cover Good Friday and Easter Monday. I was told this can't be arranged until the last minute (today) but I got the district nurses head office to book me in for it from Last Monday.

Today I visited a Preston clinic, using patient transport. The nurse who saw me, without even asking me, started making a phone call to book me into a remote clinic for Saturday and Sunday (no effort at all to discuss Friday and Monday). I told them to terminate the call to hear me out to which they told me I was very rude. This person has decided that as I am mobile (I can walk short distances with a stick), I should be denied patient transport - Apparently you have to be near paraplegic or have a carer to qualify for this in this nurse's mind. This person has tried twice before to compromise this service for me). I get easily exhausted, my condition leaves me anaemic and being on universal credit (unemployed) it would cost me £10 per taxi ride if I paid to travel (£80. 00 over the four return journeys over Easter alone) - this authoritarian indifference to listening to me after a virtual repeat of a conversation we have had twice before when they seemed more willing ultimately to hear me out) is totally unacceptable.  

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 3 years ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 09/04/2021 at 16:13
Published on Care Opinion at 16:13


Thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently when attending clinic.

Please contact our Patient Advice and Liaison Service via email on PALS@lthtr.nhs.uk should you wish us to look into this matter further.

Take care and stay safe.

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