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Care Opinion

Food choice and quality

Posted By dawn1969

"Food choice and quality"

About: Daisy Hill Hospital / Male Medical

(as a relative),

Recently my father in law was in DHH Male Medical for a short period. He praised the nursing team and the care he received. However he has made comment  regarding food quality. He has reported that most of his meals were very dry and often food was hard and he was unable to eat the food. He has had previous admissions to DHH and noted that this was the first time he noticed such a deterioration in food quality. Others on the ward also commented on the food.

Given that nutrition is so vital in the well being and physical health of any older adult it may be timely to review storing /heating of food timescales as well as menus

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 3 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 08/04/2021 at 17:26
Published on Care Opinion on 09/04/2021 at 10:09

Hello Dawn1969

I am very sorry for the delay in replying to your feedback.

I wish to apologise that your father-in-law had a poor experience with the quality of meals provided.

I want to assure you we have had an engineer check the meal trolleys thermostatic controls as this may have impacted the trolley temperature and food quality.

If you would like to discuss this further, please feel free to contact me on 02837560017.

Kind regards

Andrew

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 09/04/2021 at 09:05
Published on Care Opinion at 09:05

picture of Christine Armstrong

Dear dawn1969 - thank you for sharing your feedback in relation to your father in law's recent experience in Male Medical DHH, I will ensure that your comments about the ward staff are shared with them, who I know will appreciate the kind sentiments.

Thank you for highlighting the issues relating to food, which our catering department are looking into.

I hope your father in law is recovering

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Update posted by dawn1969 (a relative)

Many thanks Christine

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