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Trying everything to solve this

Posted By Jemima56

"Trying everything to solve this"

About: NHS Lanarkshire / Covid 19 Vaccination Programme

(as a parent/guardian),

My Daughter is in an AT RISK category but has not received a letter to go for her vaccination. Despite many Phone Calls .. online form filling ... doing everything we have been told to do .. we are told that we "don't appear to be on the system" etc ... everyone appears to blame someone else but does nothing!

Been patient & waited the days and days for ... if no reply do this & that ... but after weeks now ...still no further forward .. my faith in NHS Scotland & especially NHS Lanarkshire has gone from hero to zero. I also know of others in the same position, so trying everything to solve this ... hence this story.

Please someone help!

I so hope that someone who can advise us ... reads this & replies.

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/04/2021 at 11:46
Published on Care Opinion at 11:46

picture of Lesley Mallon

Dear Jemima56

Thank you for posting on Care Opinion. I am sorry that you have encountered issues with booking an appointment for your daughter and for the upset this has caused you.

In order to help with your enquiry, would you be so kind as to email me your daughter's personal details (name, date of birth, address, postcode, contact telephone number), as well as your own contact details, so that I can try and help you. My email address is: Lesley.mallon@lanarkshire.scot.nhs.uk. Look forward to hearing from you.

Thank you.

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 07/04/2021 at 15:01
Published on Care Opinion at 15:01

picture of Lesley Mallon

Dear Jemima56

Thank you for providing your daughter's personal details, as requested. I have been advised that your daughter has now been given an appointment for her first covid vaccination at a time convenient for her.

Best wishes.

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Jemima56 (a parent/guardian)

Dear Lesley

You are an absolute Superstar.

We cannot thank you enough for the speedy & kind way that you "sorted" what has been ongoing for over a month now.

My daughter had her vaccination yesterday morning and we are extremely grateful for all your help

We would also like you to pass on our thanks to Lorraine who arranged the appointment and Lynn the vaccinator

Thank you again

Take care

Keep safe

P.S I have also sent you an email which I hope you have received:)

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