This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Better on 2nd appointment

Posted By aurigaxs75

"Better on 2nd appointment"

About: North Devon District Hospital / Covid Vaccination Programme

(as a service user),

I had my first jab only 1. 5 days into the vaccination programme, requiring long waits on the phone to book and queues at the vaccination centre.

Today for my second jab, no queue and no phone waits as I received a call offering me the appointment.

Very good service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Townsend, Patient Experience & Involvement Lead, Northern Devon Healthcare NHS Trust 3 years ago
Lisa Townsend
Patient Experience & Involvement Lead,
Northern Devon Healthcare NHS Trust

Submitted on 29/03/2021 at 13:26
Published on Care Opinion at 13:26

picture of Lisa Townsend

Dear Aurigaxs75

Thank you for your comments. The vaccination team changed the booking process based on feedback that they received at the beginning of the vaccination campaign. It is good to hear that you had a much smoother service for your second vaccination and that you were happy with the service.

I will pass your feedback on to Alpa and the team.

Best wishes

Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k