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"Ward 4A - in a way they were my family"

About: The Ulster Hospital / Ward 4A (Orthopaedics)

(as the patient),

I went to A&E with a diabetic DKA (ketoacidosis). I tested positive for Covid, so was sent to Ward 4A.

I could not praise the staff in Ward 4A enough. After 4 days I took very ill with Covid. I ended up in hospital for 12 days. This was a very scary and lonely time. You can't have family visiting. I was so worried I was going to ICU.

However the staff in 4A were just amazing. They made sure my fears were put to rest. They cheered me up, when I felt so low. While I can't remember all the wonderful staff's names (every one of them I met was fabulous). There were a couple I can:

Rachel - She was so good at taking away my fears. She joked we were family (as we had the same name). In a way she was my family. She was always so happy and positive. She probably doesn't know how much I loved her coming in and talking to me. Professionally she was great. But its the added extra caring nature that people need when in hospital. She has it in bucket loads.

Julie - She is amazing, so funny. You could not be sad with her around. Thank you for lifting my spirits every time you came in. You were the best medicine in there.

Niamh - What a star! Being in bed for so long. My hair had matted at the back. I tried to brush it when I was allowed out of bed. But it was so bad. I mentioned to Niamh that my hair was a mess. She came back with a comb and conditioner and gently got all the Tats out. Then put my hair in a ponytail. That act of kindness really helped me.

Also the food in the hospital was great. Didn't have one bad meal.

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Responses

Response from Rhonda Marks, Lead Nurse Unscheduled care, Emergency Medicine - Acute medical unit, South Eastern Health & Social Care Trust 3 years ago
Rhonda Marks
Lead Nurse Unscheduled care, Emergency Medicine - Acute medical unit,
South Eastern Health & Social Care Trust
Submitted on 25/03/2021 at 16:30
Published on Care Opinion at 16:48


Thank you for the very kind and thoughtful comments regarding your time and care in 4A. I am so glad to here you had a positive experience despite it being a very frightening and worrying time for you. I hope you are continuing to improve and get stronger each day. I am very proud to hear the staff are making people feel like their family and will ensure they all get to read your comments, it really will mean a lot to them.

Rhonda

Interim lead nurse

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