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"Getting my first Covid vaccination"

About: Southern Health & Social Care Trust / COVID vaccination programme

(as a service user),

Want to say a special “thank you” to all involved in the set up and delivery of the Covid Vaccines  at South Lake Leisure Centre, Craigavon.

An excellent layout ensured privacy for each patient, plenty of staff were available to direct patients. The whole experience was very reassuring for first time nervous patients. All staff acted most professionally and deserve high recommendation. Sanitation facilities were to a high standard.

Only one minor point - on visiting the toilet facility the only toilet roll available was sitting on top of the cistern. This meant that each patient would handle the toilet roll and leave back for next user - maybe not the most hygienic! A toilet roll holder would afford better cleanliness.

Otherwise I have nothing but praise for staff and overall flow of patients. Thank you!

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 26/03/2021 at 11:14
Published on Care Opinion at 11:14


picture of Christine Armstrong

Dear Full of Praise - thank you so much for taking the time to provide this feedback in relation to getting your first COVID vaccination. It is so lovely to read that the found the staff to be so professional and that you felt reassured. We understand that it is an anxious time for people, and that at times people do feel nervous about getting their vaccination. I will ensure that your comments are shared with the staff, who I know will be very appreciative of them and will also take on board the minor issue you refer to in your story

I hope you keep safe and well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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