"Poor care and consultation "

For the past year the department has been treating me and not once has the department fully answered my questions, successfully satisfied my concerns or even had basic respect to let me speak and raise my concerns and queries but have repeatedly cut me off from speaking. I can understand this is a difficult time for us all but some have taken it as an excuse to neglect patients. They haven’t been keeping me informed I’m due time, they’ve been constantly changing appointment dates without no reason or notice and have been doing it to the point where they’ve ended up going back to the original date of appointment. An example of this was when they moved my phone call appointment to a couple months ahead and when I called to raise a concern with them they cut my call, didn’t answer to the voicemails or constant calls and when I did get a hold of them they said they’ll call on the day which my appointment was originally scheduled which doesn’t make any sense. I can understand there’s a back log and that you have a lot of patients but a simple basic human respect and concern should be upheld as well and I’m sorry to say certain members of this department have not presented that and I’m sorry for the members who don’t categorise in this. Patients have deep concerns regarding their health and some members haven’t answered their queries, concerns and worries but instead have just delivered a summary and not answered in detail when asked about it.

Completely appalling