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Couldn't get seen

Posted By Willowbank

"Couldn't get seen"

About: General practices in Lanarkshire

(as a service user),

Appointment system

This practice has over 15k patients on the register and barely any full time doctors !

I have to phone at 8am to get an appointment and by 8.30  after being number 50th in the queue I am told there’s no appointments left ! 

 Tried every day for 3 weeks for a lump and couldn’t get seen yet the surgery lately has been blaming Covid for this however this was happening for a good few years prior to Covid .

Sub contracted out by the nhs but nhs had to take over again due to 2-3 week turnaround for repeat prescriptions and other issues which ended up in our local paper .  Appointment system has been a shambles . Why have so many patients If they don’t have the staff to attend to them !!

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/04/2021 at 11:07
Published on Care Opinion at 11:07

picture of Lesley Mallon

Dear Willowbank

Thank you very much for taking the time to share details of your experience with the appointment system at your GP practice. I am sorry to read of the difficulties you have had and can appreciate how frustrating this is.

Please be advised that GP's are independent contractors and are responsible for investigating and responding to any concerns a person may have about their service; they are not registered to respond directly to feedback through Care Opinion. I would therefore invite you to contact the Practice Manager if you would like a direct response about the service you experienced.

Best wishes

Lesley

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