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"Pain not taken seriously "

About: Sunderland Royal Hospital

I was advised by my consultant to come to the hospital after I started to experience extreme stomach pain and vomiting. The consultant arranged for me to visit the SDEC department and requested for scans to be done. I was sick twice whilst I was there and was given IV antisickness drugs and paracetamol. I was still in a lot of pain but was told they couldn’t give me anything else. My bloods were taken and it took 2 hours of sitting in pain to get the results back. I was told that my blood results are fine so probably is gastroenteritis. I had no scans or anything which is what my consultant requested. I was also given a dirty blanket and was not able to even speak to a doctor. I tried to explain that my vomiting has been going on for months and that I am under the care of a gastroenterologist so would be very unlikely to be a stomach bug. The only reason I came to the hospital was the extreme stomach pain and that my consultant had advised me to go. Unless the answer is immediately obvious then they do not want to look in to the cause any further.

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 3 years ago
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 23/03/2021 at 10:41
Published on Care Opinion at 10:41


Hi there, we're sorry to hear that you did not have a positive experience whilst in our care and have passed your comments on to the ward manager who has shared that she would like the opportunity to look into this further for you.

Please could you contact our advice and complaints team on, so we can look into this for you:

Email: stsft.adviceandcomplaints@nhs.net

Telephone: 0191 569 9855 or Freephone 08005876513

All experience is important to us, so we can continue to improve, so thank you for taking the time to leave this review.

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