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Care Opinion

Being looked after whilst unwell

Posted By Allsy

"Being looked after whilst unwell"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Northampton General Hospital (Acute) / Accident and emergency

(as a service user),

I had tested positive with Covid but felt ok for the first few days, however I have asthma and then started struggling with my breath, my wife called an ambulance which came in minutes the staff were brilliant, and suggested i went in to be checked over.

This I did and spent 24 hours in hospital , they did every type of check to make sure I was ok, then discharged me with a home monitoring pack, and steroids etc, I monitored myself, and the staff rang 3/4 times a day it was brilliant.

Cant praise everyone at the hospital highly enough, only thing is the courier company have not contacted me for the collection yet.

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Responses

Response from Northampton General Hospital (Acute) 3 years ago
Northampton General Hospital (Acute)

Submitted on 24/03/2021 at 13:54
Published on nhs.uk at 22:17

Good afternoon,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are so pleased that you had a positive experience during your visit at NGH and were pleased with your treatment and care from the staff looking after you at all times.

Your lovely comments will be passed on to all the staff involved in your treatment and care.

From all of Team NGH.

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Response from East Midlands Ambulance Service 3 years ago
East Midlands Ambulance Service

Submitted on 08/04/2021 at 18:25
Published on Care Opinion at 18:25

Dear Allsy,

Thank you for taking the time to share your experience with us. I do hope you are feeling much better now, and I'm pleased to hear our ambulance crews were able to help you in your hour of need.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Lee Brentnall

Ambulance Operations Manager for Leicestershire

East Midlands Ambulance Service

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