"suspicious lump removal"

I have a suspicious lump on my scalp which needed removed for a biopsy. I don't particularly like hospitals and needles so I was very anxious. I was put at ease by the Advanced Practitioner David and his assistant Hatiko. During the procedure David distracted me by asking about my life, family, interests, favourite tv programmes and managed to help keep my anxiety under control. I was very reassured and although it wasn't a great experience he helped to make it bearable.