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Appointment confusion

Posted By Incontinence

"Appointment confusion"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

Had two appointments at clinical imaging cancelled, given another, turned up to discover I should have attended the previous week. Insufficient explanation on appt. letters. No phone call to confirm.  

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/03/2021 at 12:54
Published on Care Opinion at 12:54

picture of Jess Saunders

Dear Incontinence,

Thank you for taking the time to share your story with us and please accept my apologies for the delay in responding to you on here. I was disappointed to read about your experience of having your appointments cancelled and no telephone calls to confirm - this is certainly not the level of communication we expect from our departments.

I have shared your story with Clinical Imaging so they are aware and can reflect on your experience. If you would like to discuss this further or if you are still having problems with your appointments, please contact the Patient and Family Experience Team (complaints) but emailing rcht.patientexperience@nhs.net or by calling 01872 252793.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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