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"Receptionists terrible, good doctors/nurses"

About: Newcastle Medical Centre

I have been a patient here for a long time and nurses and doctors are great if you are lucky enough to see them. Unfortunately you have to deal with the receptionists first, after waiting on hold for ages, you will get through to reception staff who are really difficult, don't listen to a word you say and have no empathy which is hugely frustrating. Even attending in person the service is no better.

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Responses

Response from Newcastle Medical Centre 3 years ago
Newcastle Medical Centre
Submitted on 12/03/2021 at 08:38
Published on nhs.uk at 19:14


Thank you for your feedback. I am sorry that you feel the service is not acceptable. As these are anonymous I would like to ask you to contact the Practice and discuss this with the manager

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