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telephone and virtual consultations

Posted By Catnk33

"telephone and virtual consultations"

About: Belfast City Hospital / Rheumatology

(as a service user),

I had a telephone consultation with my Rheumatology consultant booked after being delayed for a year to pandemic. The call was booked for 11.15am and they said to keep an hour either side free as they might call earlier or later. I had cancelled all my activities between 10.15am and 12.15pm. The consultant rang at 9.45am so I missed the call as i was in a meeting. When I finally got through to their secretary I could only leave a voicemail and the secretary has not yet got back to me.

I understand that NHS is doing things very differently through tele consultations and virtual but I am disappointment that I have not yet received an answer from department and feel that at least a voicemail should be left with a number to contact when consultant does not get through first call

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 3 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust

Submitted on 18/03/2021 at 20:53
Published on Care Opinion on 19/03/2021 at 10:11

picture of Máire Alexander

Catnk33,

My name is Máire and I'm one of the Patient and Client Experience facilitators in the Belfast Trust.

I can hear that you feel frustrated by the fact you were unable to speak to your consultant despite making the time available as you were asked to. I'm sorry that you didn't receive your consultation as you expected.

Would it be helpful to contact me, so that I can liaise with the consultant and their secretary and make arrangements for them to get in touch with you? My email address is maire.alexander@belfasttrust.hscni.net and my phone number is 02895043228.

I am sorry for the inconvenience and stress this has caused you, but please do get in touch if you would like me to help.

Best wishes,

Máire

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