This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I need an apology or explanation"

About: Hull Royal Infirmary

I explained my situation to 111 and was told that it was an emergency and an ambulance arrived in about 10 minutes.. When I saw a doctor... Whilst I was vomiting.. they told me that it looked like I was suffering from 'a bit of anxiety'.. Gave me a drink of water and offered me a sandwich and took me to an isolation room where they told me to lay down for a while.. The doctor later came back with a piece of paper with the phone number for the mental health response team and instructed me to go home and call them.. That could not have been more insulting.. It was agreed that my situation was a medical emergency.. I went home feeling like a hypochondriac.. They could and should have at the very least arranged for someone to see me there.. I would have happily waited as many hours as was needed for that to happen... I could have got a phone number from Google... Cannot believe they could treat someone in a medical emergency in that way. They are there to help people in urgent need and could not have fallen more short in that. It definitely made my mental health situation far worse!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hull Royal Infirmary 3 years ago
Hull Royal Infirmary
Submitted on 11/03/2021 at 13:37
Published on nhs.uk at 19:05


Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the Emergency Department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k