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Emergency contact number

Posted By Boiley

"Emergency contact number"

About: Northampton General Hospital (Acute) / Ear, Nose and Throat

(as the patient),

After treatment at the Head and Neck treatment room, I was given a leaflet "Discharge Information".   It gave two numbers in case I had any questions or concerns but these are actually ward numbers and I was unable to obtain the help required.   I was given an ENT Emergency Clinic number by the doctor treating me, but this was hardly ever answered.   On one day I rang it over 5 times and it was clear that there was no one there to answer it at all.   It appears to be impossible to contact ENT/Head and Neck for substantial periods of time.

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Responses

Response from Northampton General Hospital (Acute) 3 years ago
Northampton General Hospital (Acute)

Submitted on 24/03/2021 at 13:49
Published on nhs.uk at 22:16

Good afternoon,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear about this. We understand how important it is for patients to be able to contact departments via phone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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