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Care Opinion

Breast Care Centre

Posted By Somerset

"Breast Care Centre"

About: Musgrove Park Hospital / General medicine

(as a service user),

Last week I was referred to the breast care centre. My letter told me to come alone. With the nature/urgency of my referral I decided to call ahead of my to ask if my husband or daughter could come with me. I was told no. 

Whilst the staff were all very kind during my appointment, to be told you have cancer, sat alone, shocked and incredibly upset has been the most horrendous and upsetting experience ever. This has not been the experience of a friend elsewhere. 

A huge sign as you walk into the centre says that you must attend alone in line with government guidance.... I have looked and have been unable to find any government guidance that states you have to sit alone in a clinic room to be told you have cancer.

I sincerely hope my experience improves during treatment at Musgrove breast care. 

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Responses

Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 3 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 09/03/2021 at 14:27
Published on Care Opinion at 14:27

Dear Somerset

I am very sorry to read of your experience, I understand how upsetting this was for you and I thank you for telling us. It is challenging to balance the requirement to maintain social distance guidelines and at the same time see the same number of patients in each clinic, so as not to increase the waiting list. The Breast Care Centre is reviewing how they can achieve this balance and enable patients to be accompanied for their results. I expect your experience to be different through your future visits and would welcome further feedback through the PALS service.

Regards

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