"Worryingly disappointed "

I phoned dead on 8am for an appointment for my 16 year old daughter on Monday and eventually got through after a 20 minute wait. I was told she would have a phone call. At 5pm I called again as there had been no callback. Yes, she was still on the list! 2 days later, still no call so i phoned for a third time as my daughter has severe anxiety and depression and i am worried about her. I was told that yet again she would be put on the list for a duty doctor to call and still no callback. This is appalling especially when teenagers are hurting themselves or worse during this awful time. I am so angry 😡 and I am still worried about my daughter's mental health, especially as she is returning to college next week.