"The worst hospital I have ever known "

I have recently moved to Bolton and been having my maternity care at the hospital. I have never regretted making a decision in my life as I regret having my maternity care at Bolton. Every single visit i have had has been problematic. I have had issues with appointments, i.e. not being informed of appointments and then when I have chased up, I've been told I've missed an appointment that i never knew anything about, I complained about this and never got a response. When I had my first appointment, i was sent all around the block to the wrong places only to find out the midwife was in a different block, so was running around like a headless chicken trying to get there on time. During my first scan I was on time for my appointment, but had to wait almost 2 hours before I got called in, the lady who did the scan was rude, when I told her my partner was here so wanted to wait for him to be brought to the room by the staff member given that we weren't allowed to wait together, she told me 'all these partners were holding things up and they cant be waiting for partners and that she would have to start regardless'. I wasn't informed that I needed a full bladder before the appointment, so the scan was a very poor experience and the quality was very poor on the screen because of this, as was the picture of the scan (fuzzy and blurry). During my second scan, I was booked in for 8am and the reception was still closed because they don't open till later so waited for the staff to arrive before i could book in. I had also booked in to get the Flu Vaccine and Whooping Cough Vaccine on the same day, thankfully i was done from my scan by 8.30am and was advised my vaccines would be done at 9am, I didn't mind the 30 minute wait, but an hour later I still had not been called whilst all the other ladies before me had come and gone, bearing in mind I had a work meeting at 10am, I then had to complain at the reception and finally they took me seriously and took me into the room for the vaccine, I had tears in my eyes at this point, I was told the delay was due to no rooms being available. As soon as this was done, I then had to rush to get to work in time for my meeting, I actually cried after this appointment because of how bad my experience has been to date especially given that it is my first pregnancy and I dread the thought of giving birth at the hospital because I have no confidence my experience will be positive. All this is actually really making me feel so low and down, its the only local hospital to me and given that I have started my care here, I don't feel I can go anywhere else at this stage. It's already daunting enough to think about the idea of giving birth, but knowing what I know about the maternity care I have received at Bolton Hospital, I feel sick thinking about what a potential disaster my birthing experience will be. I don't see the point of complaining because its not taken seriously and I still haven't got a response from my last complaint.