This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Impossible to book an appointment

Story from nhs.uk

"Impossible to book an appointment"

About: The Park Medical Centre

During covid expected online resources such as booking to be utilised this has not happened.

Even before covid

They did not correctly utilise online booking

A lot of surgery's are relying on online booking to the majority.

Why is the surgery not doing this?

Over 100 calls this morning from 0800 trying to get through.

This is not a surgery if you work or care meaning you can't be constantly pressing redial.

Please update your system

It's so ableist expecting the telephone number to be the best.

Especially with no hold system making people ring up and jam the lines.

Always in a rush to get you off the phone.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Park Medical Centre 3 years ago
The Park Medical Centre

Submitted on 04/03/2021 at 15:18
Published on nhs.uk at 19:58

We are sorry you have had this unsatisfactory experience with us. Our telephone lines are extremely busy at the moment. At the beginning of the Covid pandemic, all GP surgeries had to disable their online booking service to be able to triage all appointments first. As far as I am aware, we have not been told we are allowed to enable this again yet. I will however, look into this and open the appointments up again if we are able. Before Covid, all of our appointments with GP's were bookable online except the emergency on the day appointments. Please feel free to contact me directly and I will be happy to discuss your concerns with you.

Thank you,

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k