"Terrible experience with correspondance"

Had my initial consultation in December and was told I would be on a 6 month course. I did not receive a letter for my January appointment and when I called in after the new year break, I was told I would receive a letter when it has been confirmed. I later called in in the third week of the month as it was close to ending, to only be informed I did not attend my appointment. An appointment I had not been informed of. I was then told my appointment had been “rescheduled” to February (though it was already going to be). After taking the day off due to the odd hour of the appointment, I was called one hour to it, to only be informed my appointment was cancelled and had been rescheduled to two weeks after. I received confirmation of this and was told the appointment was a telephone appointment. On contacting them to confirm this I was reassured that it was a telephone number and the number they had for me was updated and correct. I waited till an hour after my appointment time as directed, and tried to call. After being on hold for an hour the line went dead. I called back the following morning. The first person I spoke with said she was there to assist the department and there was no appointment on file for me the day before. I asked if I could speak with someone else in the department and the line went dead. I called back a little later and was informed that they “tried” to contact me and failed to reach me. As the conversation went on, I sent an email with a screen grab of my call log to them and asked at which time as it did not show. I have yet to receive a response but I am very disappointed and disgusted by how they have treated me so far.

I understand we are in trying times, but I would rather have been informed that they had issues with staffing or whatever the reason may be and told that my treatment would have started after we have moved past this period. However, I have practically been gaslighted and left having started a treatment they had no intention of completing.