This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

FaceTime call with my mother on 1 North

Posted By JUDITHA

"FaceTime call with my mother on 1 North"

About: Southern Health & Social Care Trust / Virtual Visiting Service

(as a relative),

Having made a preliminary request for a FaceTime call to happen via the Virtual Visiting Team at Craigavon Area Hospital..I was swiftly replied to by the lovely Sylvia. Provision had already been made to accommodate my request and I was informed that the lovely Dominick would facilitate this the same day around 6...6pm exactly, the call was successful. I’m suitably impressed with, not only the manner to which my request was handled, but also the speed at which it was delivered! A great job done by all at Craigavon Area Hospital Virtual Visiting Team..I shall most definitely by using this facility again within the incoming week! I couldn’t recommend it enough. Well Done Team!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 3 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 03/03/2021 at 12:57
Published on Care Opinion at 12:57

picture of Mairead Casey

Good afternoon

Thank you so much for taking the time to share your experience of the new Virtual Visiting Service in Southern Health and Social Services Trust. We recognise how difficult it is for families at the minute with the restricted visiting guidelines in place due to Covid 19. This new service has been established to try to support families and patients during this time. I am really pleased to see that you got through to our Virtual Visiting Scheduler Sylvia with ease. It is so reassuring to read also that Dominik our Virtual Visiting Officer was able to facilitate the Virtual Visit and that you recommend our service so highly. I have shared this story with the team and they are delighted with your lovely comments. We look forward to you using our service again.

Kind regards

Mairead

Patient Client Experience & 10,000 More Voices Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k