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Excellent service in the middle of a pandemic.

Story from nhs.uk

"Excellent service in the middle of a pandemic. "

About: Manchester Royal Infirmary

I spent 5 nights in the MRI last month due to a big internal bleed. Through the experience, I was treated in the A&E department, endoscopy department, acute medical unit and ward 3. All the staff were very courteous and friendly, and I think I got great care too. Another positive was the food, which surprisingly good compared to other hospitals I've been too. The only negative I'd add is that drip stands were often left bleeping for prolonged periods at night once the drug is finished, this can be annoying when trying to sleep. However, overall, with this experience happening at the height of the pandemic, the care was excellent.

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Responses

Response from Manchester Royal Infirmary 3 years ago
Manchester Royal Infirmary

Submitted on 02/03/2021 at 15:57
Published on nhs.uk at 18:56

Dear Ant,

We are pleased to hear you feel that the care you received during your inpatient stay was excellent, we always strive to provide patients with the highest quality of care, and we hope that your condition is continuing to improve. Patient Experience is very important to us and we want to offer our apologies that you were troubled by the noise of bleeping from the machines being used on the ward at night. We can appreciate this must have been hard for you whilst trying to sleep and we will highlight this with the ward team to ensure particular attention is paid to machines being used during night time hours and that any noise/alerts are dealt with as quickly as possible.

We are sincerely grateful for you taking the time to share this feedback and will ensure that it is shared with all the staff in the departments you were treated.

The Patient Experience Team

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