"could make it so much easier"

My wife and I attended for covid 19 jabs today. On arrival were informed of a 10 minute delay and advised to wait in the car for 10 minutes, which we did. At the suggested time we presented our booking reference numbers, which is what we were advised to bring, to the security person on the door and was refused entry unless we showed the actual confirmation texts. So a trip back to the car for my disabled wife and I to get our phones.

The reception inside was efficient and we were checked in and was directed to the waiting area. Then moved to the vaccination area. The wait in this area was long and unpleasant with people constantly walking past us not socially distancing. The vacated chair cleaning was frequent but certainly not thorough. In all the time we were waiting the numerous staff by the door were explaining to each other the system for managing 4 rows of chairs, there are much easier and obviously more efficient ways of doing this not least as everyone was given a unique number on arrival.

40 minutes late we were directed to the vaccination table and the staff were absolutely excellent. Clear explanations, painless jabs and super efficient.

I suppose we should be thankful that we were not asked to stand and wait outside!