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Unprofessional

Story from nhs.uk

"Unprofessional "

About: Whipps Cross University Hospital

I was supposed to have a phone consultation on 24/02/2021 @ 15:35 with the Gastroentorology department and I was not called back. I tried calling as I have the direct number and no one picked up. I tried also through switchboard but no avail. I find this very unprofessional. I understand that there is a pandemic going on but there is no excuse for the department not to called especially they scheduled it

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Responses

Response from Whipps Cross University Hospital 3 years ago
Whipps Cross University Hospital

Submitted on 26/02/2021 at 09:40
Published on nhs.uk at 13:38

Dear patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details-wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaint Team

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