The total lack of empathy in this practice is not only shocking but deeply concerning. I explained the urgency and how important it was that my partner sees a doctor sooner rather than later. Her response to that was I’m not a doctor or medically trained to make any comment. And then when I tried to book an appointment for my partner because he can’t call the doctors whilst at work because of the length of time it takes too get through to speak to someone and his break is from 1pm to 2pm which is when the surgery is closed and he doesn’t get home until after 6pm surgery is closed again. It’s near on impossible!!! The receptionist suggested that he takes time off work too make an appointment? When I said that he can’t really do that her response was ‘well he’ll have to take time off to see the doctor and What else do you want me to do’ that is our system for booking appointments.’ It’s absolutely ludicrous!!!! The shear lack of understanding and contempt shown here is really upsetting and just left with a feeling of utter despair!!!
"Can’t book an appointment "
About: Charlton Medical Practice Charlton Medical Practice Telford TF2 6AQ
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses