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"Hairmyres colposcopy at rapid Access Unit"

About: University Hospital Hairmyres / Gynaecology

(as a service user),

I suffer with extreme panic and an anxiety attacks and after receiving my smear results had to have a follow up at hairmyres due to changes in my cervix. My husband attended my appointment with me as we phone the week before to explain how bad I get. I arrived in some mess crying etc.

The nurses could see I was distressed so offer me and my husband into a room away from waiting area. We waited a short while then the doctor came to speak to us. What a lovely lady and the nurses were also amazing.

I then went into have the colposcopy. My doctor and nurses were so helpful and made sure I was ok and could go ahead with the examination.Any questions I had they answered and also kept me calm and as relaxed as possible. I actually explained that having my smear by my own gp was a lot more painful then what I experienced with them. And that was me getting biopsy’s taking also.

Hands down a big massive thank you to Dr Gurham & nurses today. I left that room a lot better than I went in. fantastic team and from the bottom of my heart thank you. You put my mind at ease and for a person that suffers really bad mental health Yous did amazing. I still left emotional but in a good way with some relief. Thanks so much Hairmyres Rapid Access Unit for showing compassion and understanding! ! Wish everyone understood mental health in this way! !  

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 04/03/2021 at 12:04
Published on Care Opinion at 12:04


picture of Lesley Mallon

Dear robinkq76

Thank you so much for taking the time to post your feedback on Care Opinion. Our staff appreciate that attending hospital for appointments can be very stressful for patients and it is fantastic to hear that Dr Gurham and the nursing staff were able to put you at ease and carry out the procedure without causing you any additional anxiety. Your comments I'm sure will also be of comfort to other patients who have the same anxieties as you. It will be my pleasure to share your post with the team who I know will be delighted to read that the care and treatment they provided was of great comfort to you.

Best wishes and thanks for sharing your story.

Lesley

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