"Infuriating telephone system"

Father in law admitted to hospital, he is not greta using mobile phones, he left his at home.

I had to use the switch board,although everyone you speak to is very friendly, It took me from 11 am through to 1:30 pm just to get through as every time I called the phone lines wer engaged.

I managed to get directed through to the right ward after being on hold for 18 minutes, for the nurse to put me on hold for the call to be dropped resulting in me having to call back again and wait another fifteen minutes to be put through to the ward.

All I wanted was to speak directly to my father in law, ask him if there was anything he would like me to bring him to make his stay comfortable.

The receptionist was very helpful as were the staff I spoke to but my gosh the hospital needs to organise better system to be able to get in touch with a patient.

I eventually got my father in laws bedside telephone number only to find out my mobile plan despite having unlimited calls was not able to connect as the number is a premium telephone line.

I dont have a house phone and this whole experience was very frustrating and unnecessary.

The waiting times are ridiculous, all day I have bee attempting to communicate with my sick relative all to no avail.

I was eventually told he had fallen asleep and could not be disturbed..furious.