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"Cancelled appointments"

About: Specialist Child Health & Disability / Speech and Language Therapy Services

(as a service user),

My son has speech delay & has had 2 ENT appointments cancelled. Instead we had 1 phone call with the consultant.

He needs to have a hearing test done with audiology, we are having a phone call, this is not good enough as he needs to be physically seen to have that kind of test done. (Ulster Hospital)

He urgently needs speech therapy, he's had 1 zoom call & 1 phone call with them, then told it will be months before we hear from them again. (Armagh Hospital). This is absolutely not good enough as my 4 year old child's speech is falling further & further behind.

We have faced nothing but major delays and cancelled appointments.

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Responses

Response from Sarah Fisher, Head of AHP services, CDC and RISE NI (CYPS), SCHD, Southern Health and Social Care Trust 3 years ago
Sarah Fisher
Head of AHP services, CDC and RISE NI (CYPS), SCHD,
Southern Health and Social Care Trust

I am a childrens services manager for OT, physio and SLT in clinics, schools and CDC.

Submitted on 02/03/2021 at 15:07
Published on Care Opinion at 15:28


Thank you so much for taking the time to share your story about your experience with speech and language therapy in Children and Young People’s directorate, we value your feedback. I’m very sorry that you haven’t received the level of support which you feel that your son needs, we are working hard to develop new ways of working during the pandemic to keep our service users and staff safe and are recruiting additional staff to help reduce our waiting times. You can contact your local speech and language therapy dept at any time and ask to speak to the speech and language therapy manager for that locality who would be happy to discuss your concerns about your son's care in more detail.

Kind regards,

Sarah Fisher

Head of Service AHP & CDC

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