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"Starving"

About: Beardwood Hospital

I arrived an hour early as nhs transport had brought me over 100 miles and wanted to make sure I wasn’t late . Met with a receptionist with a shocking attitude , barking at me that I was too early , tried to explain how I got there but ignored then told to sit in waiting area . My concern is not with the medical side but mainly the catering side . I was left in a room for approx 4 hours , I asked could I have some food and was given a curling egg Mayo sandwich , disgusting . Surgery next day approx 9.30am so nil by mouth from Friday 6pm . Asked if I could have any food at 5.30pm ( tea 5 till 6pm ) and was told No you didn’t order any . Finished up being offered another sandwich . 5 mins later offered sausage n mash yuk . Ordered breakfast for Sunday , offered barns of bacon OR egg , went for bacon and as now starving asked for two only to be shot down with you can have 1 . When it arrived it was toasted so dry as sticks and I couldn’t swallow it so left it . The choice on offer is pathetic , the standard is terribl and the catering staffs attitude needs looking at. NHS should not use this hospital , my stay was horrible . Bring so far from friends and family is hard enough without getting stressed in the place that is supposed to be helping you . Even for an emergency I would refuse to go here again

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Responses

Response from Beardwood Hospital 3 years ago
Beardwood Hospital
Submitted on 22/02/2021 at 13:09
Published on nhs.uk at 15:41


Thank you for your comment. We are disappointed to learn of your experience and would to look into this further. In order for us to investigate this we would require more information. Please would you be able to contact beardwood@bmihealthcare.co.uk

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