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On hold for over an hour

Story from nhs.uk

"On hold for over an hour "

About: Harborne Medical Practice

I’ve spend the last hour and a half on hold waiting to book an important appointment and the lady hung up on me.

There’s no email address and now I’m number 15 in the queue again. Ridiculous! Could have called me back.

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Responses

Response from Harborne Medical Practice 3 years ago
Harborne Medical Practice

Submitted on 12/03/2021 at 09:21
Published on nhs.uk at 19:15

Thank you for taking the time to comment on NHS choices. After your feedback we contacted the company who operate the phone lines. They recognised a fault and this has now been rectified. Thank you for bringing this to our attention. There is an email address but this is not used for routine reception requests so not publicised on our website. But there are many online forms available on our website to complete that may resolve many queries.

The Harborne Medical Practice Team

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