"Awful experience"

Care in Cedar ward was very good but when my mother was moved to HDU because they said she needed a higher flow of oxygen she was not impressed with the care she received. Unfortunately, we didn't get to find out why she thought the care was poor as she passed away. She was informed she was unlikely to make it through the night and was asked to sign a DNR after attending what she believed to be a fairly routine procedure. The staff informed my mum she was going to die when she was on her own and we only found this out when my mum informed them she could not make that decision and they would have to speak to her family. When we questioned the hospital why they had done this we were informed the patient has the right to know. Informing a sick 74 year old woman who was on her own she is going to die and asking her to sign a DNR when she didn't realise she was that unwell is cruel. Even though my mum was at the end of her life, she spent the next 5 days and nights without her family by her side. She was frightened and alone. We were allowed in after begging to see her on the evening after they informed her she wouldn't make it through the night and on the actual night she died. My mum had called to say she was going and asked us to come to the hospital but we were left hanging around outside until they eventually came down and let us in. My mum had been calling while we were outside trying to get in asking where we were and was extremely upset. Had my mum not been able to call, I doubt we would have heard anything from the hospital informing us she was going to die and she would have died without her family with her which was against her wishes.