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"Absolutely poor department "

About: William Harvey Hospital (Ashford)

I went into the maternity day care unit due to reduced movements and feeling unwell.

When I attended I was seen to by a lovely midwife who reassured me that baby was ok but from other tests and how I was feeling advised me to wait and see the Doctor she did tell me she wasn’t aware how long this was going to be. This midwife and a student midwife who was also lovely. The shifts changed over and I was left waiting in a side room I was aware of this so wasn’t to worried. I was then asked to leave my room and wait in the waiting due to another woman needing to be assessed. I sat in the waiting room and the new midwife on shift who obviously doesn’t realise that you can hear everything said in the waiting room then called through to the doctor to tell him / her about the patients whom were waiting .... she then proceeded to state about me after other women on ward that “I wasn’t going to leave I had demanded to see a doctor” do I really want to sit around for 3 hours waiting for a doctor if I am not advised to? I was then asked by another midwife to follow her over to the labour ward which I did as she had called my name and asked me to. When I got to the labour ward the midwife started asking me questions which I was answering extremely oddly to her because they had taken the wrong woman over to labour ward there was only 3 of us in day care !!!

When I returned to day care I was then advised that the doctor would be to busy to see me due to an emergency and that the midwife would get me a prescription and I could leave.

After the second half of my experience in the day care I am not really anxious to call as feel like I am constantly being judged and asp concerned that the major mistakes being made when the ward is so quiet what will happen if the ward if busy gives me no confidence at all.

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Responses

Response from East Kent Hospitals University NHS Foundation Trust 3 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 23/02/2021 at 09:26
Published on Care Opinion at 09:26


Thank you for your email and we were very sorry to read about the concerns you raised. We would like to take this further for you and would ask that you contact our Patient Advice and Liaison Team (PALS) on 01227 783145 or via our email address, which is ekh-tr.pals@nhs.net.

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