"Difficult times"

Its taken me over two weeks to get through to the PALs team and the only way I did was telephone the secretary of the hospital director ( very helpful lady) and she got the PALs team to telephone me back within an hour and she also was a very helpful lady. Its a shame in these trouble times the hospital director doesn't give the PALs team the help and support dealing with a large hospital deserves. One lady department for a hospital of this size in these difficult times. Now Rivers hospital had given me the PAH pals team number but it turns out it isn't makes you wonder if Rivers was just hoping I would go away or get covid ?. A poorly run hospital Rivers is from the theatre nurses down to the people who answer the telephone for NHS patients,