This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Personalised and compassionate care

Posted By aquariuscw67

"Personalised and compassionate care"

About: Inverclyde Royal Hospital / Palliative care

(as a service user),

Our Dad was recently admitted to G South in IRH and received outstanding care right up until the point he passed. We felt it important that we expressed as a family how the personalised and compassionate care demonstrated by all the staff including healthcare support workers, medics and nurses made such a difference to what was such a traumatic time for us.

Dad was elderly and admitted with underlying health conditions and screened positive for COVID. We were terrified as a family that we wouldn’t be able to be with Dad and he could end up alone and distressed. I was updated daily by Dr Simmons his consultant and we were made to feel at the centre of any decisions regarding his treatments and ongoing care. At every single stage of his journey we were briefed and contacted, we were never ‘told’ which gave me such confidence what to do.  The ward were led by our wishes for Dads end of life care and we were able to be with him.

Every nurse introduced themselves and I can’t relay our grateful thanks enough to Kim, Kerri, Laura, Kirsty, Nicola, Pamela, Sophie, Mary and Alex who were on shift and caring for Dad through his short admission. Each one of you were so attentive we were so touched by your compassion and empathy to our situation even though COVID and it’s impacts touch you all daily.

You made for us and Dad what could have been a horrific experience into a dignified and personalised passing with all his family with him.  We will be forever grateful for that.  Teresa the senior Charge Nurse was a great support for us all and I can see how her leadership, empathy and compassionate skills is relayed throughout the team.  Dr Simmons and all the medics and staff were outstanding and there at every point we needed them,  we can’t thank you all enough ♥️🌈

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 3 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 23/02/2021 at 17:32
Published on Care Opinion at 17:32

Thank you so much for taking the time and trouble to share your very helpful feedback, especially at such a devastating time in your life. I would like to take offer my heartfelt condolences to you and your family on the very sad loss of your precious Dad. To lose a loved one at any time is very harrowing but for this to happen in the current circumstances must be even more heartbreaking.

Dr Simmons, Theresa and her team in G South were truly grateful to receive your kind and thoughtful comments. It was heartening for them to know that you and your family felt so well supported and listened to towards the end of your Dad's life. It was also reassuring that your involvement in decision making about your Dad's care was helpful to you.

The G South team take their caring responsibilities extremely seriously, especially during the pandemic when visits to loved ones have been restricted. As a team they have taken great comfort from the fact that you and your family have acknowledged this and have asked me to pass on their sincere thanks to you.

With all best wishes,

Linda

.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k