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"Mental health service has been beyond poor"

About: Community Mental Health

(as a service user),

I have been let down by the system and the people in the system too many times to the point I have now given up on it. in my last recent attempt at getting myself some help I had finally found someone who wanted to listen and took the time to talk to me on several occasions. I warned this person of my feelings getting low and they said they would look into arranging some therapy. however as I know this like the back of my hand they warned me of the never ending waiting list.

A few days after speaking to them about my low mood I attempted to take my life and was taken into hospital to be treated for an overdose. The following week after hearing nothing from my mental health team I receive a letter saying I'm discharged. I'm so angry and hurt that I care not to bother anymore.

My close friend recently killed himself by an overdose and he was in supported living and the same mental health team stopped supporting him too just before he took his life. I haven't seen the team even blink about how they treated him. Feeling low since then and then they do this to me. Anger and pain do not describe how wrong this feels.  

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Responses

Response from Cornwall Partnership NHS Foundation Trust 3 years ago
Cornwall Partnership NHS Foundation Trust
Submitted on 05/03/2021 at 09:23
Published on Care Opinion at 09:23


I am so very sorry that this has been your experience and for the distress that has been caused. We are very concerned about how this has left you feeling and would really like to talk you in person about this. If you are willing, we can arrange for one of our senior clinicians to talk to you about what is happening for you and see how we can best help? Please contact the mental health operational lead on 01726 873377.

However, If you would like us to investigate your concerns in detail, please do not hesitate to contact us at cpn-tr.Palscft@nhs.net or 01208834620. A case worker can then help you and discuss whether you would like to make a complaint. We are also able to help direct you to some support, if you should need it. Please do contact us if you need anything.

In the meantime, thank you very much for giving us your valuable feedback, which we will ensure is used to learn from your experience.

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