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"This excellent service"

About: Bromley Healthcare / Occupational therapy for adults

(as a relative),

My elderly father was referred to the Occupational Therapy Service (Bromley Healthcare) by a Community Nurse to look at the possibility of providing additional support aids that would help him to stay in his home environment safely and maintain his independence. 

Carla (occupational therapist) phoned within a few weeks of the referral to  conduct a telephone assessment before coming to the house to look at his levels of mobility and the impact of medical issues that he faces. 

She was exceptional in her level of professionalism and empathy. She took time to listen and observe before coming up with a possible plan. She  involved my father fully in the possible solutions.

The loan of a hospital bed, riser/recliner chair and curved grab rail at the top of the stairs have made a significant difference to my father and I feel more confident that he is safer when no-one is with him. Carla returned to see if there were any issues with the equipment and watch my father use them to assess the benefits. 

I am very grateful that we have been able to access this excellent service.

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 3 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 19/02/2021 at 15:48
Published on Care Opinion at 15:48


Dear Corridorqj56,

Thank you for taking the time to provide feedback of your father's positive experience of the Adult Occupational Therapy.

I am pleased to hear that Carla has been supportive and engaging with your father to develop a care plan regarding his mobility to ensure he is safe in his home. I will forward your comments onto Carla, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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