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Very grateful for the compassion and kindness

Posted By El11

"Very grateful for the compassion and kindness"

About: Royal Alexandra Hospital / Gynaecology (Ward 32)

(as a service user),

I attended EPU for a scan due to some problems. I am very grateful for the compassion and kindness I was shown by Martha ( Sonographer) and Theresa, they really put me at ease for the surgery that would subsequently follow.

I was fully involved and consulted in decision making around my care from the get go.  Communication was excellent, I felt safe.  All of the staff on the Gynaecology Ward were really attentive and reassuring.  Special thanks to Gillian (Nurse) & Vicky (Doctor). 

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Responses

Response from Isabel Traynor, Clinical Services Manager, Maternity, NHS Greater Glasgow & Clyde 3 years ago
Isabel Traynor
Clinical Services Manager, Maternity,
NHS Greater Glasgow & Clyde

Submitted on 19/02/2021 at 10:29
Published on Care Opinion at 10:29

Dear El11

Thank you for sharing your feedback on Care Opinion.

Thank you very much for commenting on how well the Gynaecology team met your needs during your recent episode of care at the Royal Alexandra Hospital. Involving patients in their care plans and communicating effectively is a priority for us and I am pleased to hear that this has had a positive impact in your hospital experience.

I have shared your feedback with the team and they are delighted to receive this.

I hope you are doing well at this time.

Best wishes

Isabel Traynor

Lead Nurse, Gynaecology

Dear

Thank you for sharing your feedback on Care Opinion.

Thank you very much for commenting on how well the Gynaecology team met your needs during your recent episode of care at the Royal Alexandra Hospital. I am very sorry to hear of your pregnancy loss and understand what a difficult time this will have been for you.

I have shared your feedback with the team and they are delighted to receive this.

I hope you are doing well at this time.

Best wishes

Isabel Traynor

Lead Nurse, Gynaecology

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