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"Colonoscopy"

About: County Hospital Louth / Colorectal surgery

(as a service user),

I attended the hospital for a colonoscopy. I was very nervous as this was my first procedure. The staff were very friendly, professional and knowledgeable. This immediately put me at ease and reassured me I was in the right place and had the right team working together to perform the procedure. 

A member of staff asked if a student nurse could sit in on the procedure to which she politely introduced herself. I agreed and was greatly rewarded by the knowledge and experience being taught to this student nurse by the endoscopist. This reassured me more that the endoscopist had a great knowledge of his field, practices and the procedure he was about to commence. The team were very reassuring and answered any questions I had throughout the procedure. I was even impressed with the knowledge shown and reassurance given by the student nurse along her willingness to learn while staying by my side throughout the procedure and during recovery time. She showed her professionalism, compassion and reassurance; all great features for someone working towards their career within the health care profession. 

I would like to thank all the team for their support and help while attending their department.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 3 years ago
Submitted on 18/02/2021 at 16:28
Published on Care Opinion at 16:28


Dear MoodyB

Thank you for taking the time to let the Louth Endoscopy Team know that your visit to their department went well. It is a great boost to staff moral at this time to know that your experience was as smooth as could be expected. I will ensure the staff all get to see this post

Thank you and stay safe

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