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Care Opinion

NHS 24 Scotland

Posted By scared2021

"NHS 24 Scotland"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

Nurse hanged up just after being transferred, triggering acute mental health crisis, despite pleading with her not to hang up.  

The person I spoke to before the nurse was good, as was the person I spoke to after I called back.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 3 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 19/02/2021 at 09:05
Published on Care Opinion at 09:05

picture of Shona Lawrence

Hi Scared2021

Thanks for sharing your experience on Care Opinion. I am sorry to learn your call was terminated and the effect this had on you.

Can I ask that you please get in touch so that we can explore what happened? I am keen to understand more about how your call was managed. If and when you feel able, can you call our Patient Experience Team on 0300 020 4846 or email us at Patient.Experience@nhs24.scot.nhs.uk

I really hope to hear from you.

With best wishes meantime.

Shona

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