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"Excellent service and treatment."

About: University Hospitals Coventry and Warwickshire NHS Trust

I visited the eye department on the 10th February 2021 for laser treatment to my right eye. I arrived 10 mins before appointment and was called in immediately for pre op. I was then called in for examination of my eyes. Within 5 mins I was receiving my laser treatment which took about 2 mins. The effect was instant with greatly improved vision. The respect and service i had was second to none, all the staff were considerate and very pleasant and helpful. The attention and treatment I had could not be bettered anywhere, even at the most expensive private hospitals. Thank you to all members of staff you are doing

a brilliant job under very difficult circumstances. The total amount of time from arriving to end of treatment was 1 hour. Thanking you and your brilliant staff, Malcolm Merchant.

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Response from University Hospitals Coventry and Warwickshire NHS Trust 3 years ago
University Hospitals Coventry and Warwickshire NHS Trust
Submitted on 17/02/2021 at 09:15
Published on nhs.uk on 18/02/2021 at 17:48


Hello Malcolm, thank you for taking the time to share your recent experience of University Hospitals Coventry and Warwickshire (UHCW) NHS Trust.

I'm pleased to hear your treatment was a success and I'll be sure to pass on you kind words to our eye department. Thank you again for sharing you experience, we appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust

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