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"AMAZING"

About: Yorkshire Ambulance Service NHS Trust

I tested positive for covid a few days ago and phoned 111 for some guidance after using an oximeter. The doctor who i was speaking to called for an ambulance.

The 2 paramedics who came were amazing from the moment they got to my house. So reassuring. Explained everything. Told me what I should look out for. I was so apologetic as I thought I had wasted their time... but at no point did they ever make me feel that way. Treated me with the utmost dignity and respect.

Said to always call if need help or unsure. They could see my 9 year old daughter was worried and were chatting and reassuring her too. This was my first experience ever with paramedics and I can honestly say they couldn't have treated me any better. So much so, that my daughter is feeling inspired to be a paramedic. I just wish I knew who they were to thank properly. You're doing an amazing job! Thank you so much

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Responses

Response from Yorkshire Ambulance Service NHS Trust 3 years ago
Yorkshire Ambulance Service NHS Trust
Submitted on 22/02/2021 at 15:04
Published on nhs.uk at 15:49


Thank you for posting your thanks on the NHS Choices website. We do hope your health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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